Pain Points
◾ Business trips span Tier 1 to Tier 4 cities. When traveling to remote county-level areas, employees had to search and book across multiple platforms, which was extremely time-consuming and caused significant frustration.
◾ With over 1,000 frequent business travelers and a high volume of train tickets, employees were required to print receipts and submit reimbursements manually. This often led to missing or non-compliant receipts, delayed reimbursements, and widespread employee dissatisfaction.
◾ Despite a large travel volume, the company relied on the traditional model of employee out-of-pocket payments followed by receipt-based reimbursements. The system was not integrated with the company’s online management controls, resulting in heavy manual workload for expense verification and receipt auditing.
Solutions
◾ FANJIA aggregated mainstream domestic booking platforms to enable one-click price comparison and booking across multiple channels. FANJIA's extensive hotel resources cover 98% of county-level cities and above, eliminating booking concerns even in remote areas. FANJIA also rolled out multiple personalized services, such as special privileges for key employees and price surge alerts during holidays.
◾ FANJIA fully integrated Joyoung’s expense control and OA systems with the FANJIA travel management system, achieving end-to-end online processing for approvals, bookings, reimbursements, and expense audits.
◾ Bookings are paid directly through the corporate account with consolidated invoicing for B2B settlement. FANJIA also provides a unified printing service for train ticket reimbursement vouchers.
Outcomes
◾ Comprehensive hotel resources fully met travel needs, making business trips more convenient and cost-effective for employees.
◾ Online travel management enabled Joyoung’s integrated digital control, cutting administrative labor costs by more than half.
◾ Receipt-collection issues were completely resolved. Employees no longer need to make out-of-pocket payments, significantly improving their overall experience.
